Terms of service

These Terms & Conditions apply to purchases made through the Renew Seoul online store.

The terms are intended to outline the main rights and responsibilities between Renew Seoul AS ("Renew Seoul", "we", "us") and you as the customer. Nothing in these terms limits your statutory rights under applicable Norwegian consumer law.

1. SELLER

Renew Seoul AS
Organisation number: 937767560
Address: Gunnar Schjelderups vei 11N, 0485, Oslo, Norway
Email: info@renewseoul.com

2. ORDERS

When you place an order through our online store, you will receive an order confirmation by email.

An order becomes binding in accordance with applicable Norwegian law once the order has been submitted and accepted.

We reserve the right to cancel or correct an order in the event of an obvious pricing, product information or technical error, subject to applicable consumer law.

3.PRICES

All prices displayed on our website are in Norwegian kroner (NOK).

Where applicable, prices include VAT and other mandatory charges. Shipping costs and any other applicable charges will be clearly displayed before you complete your purchase.

You will not be charged additional costs that were not disclosed before the purchase.

4.PAYMENT

We accept the payment methods displayed at checkout.

Payment is processed securely through our selected payment providers. Depending on the payment method, your account may be charged when the order is placed, processed or dispatched.

5. SHIPPING & DELIVERY

Orders are packed and shipped from our storage in Oslo, Norway.

Available shipping methods, estimated delivery times and applicable shipping fees are displayed at checkout.

Please ensure that the delivery information provided when placing your order is correct.

For more information, please see our Shipping & Returns page.

6. RIGHT OF WITHDRAWAL & RETURNS

For purchases made online, consumers generally have a statutory 14-day right of withdrawal in accordance with Norwegian law.

If you wish to exercise your right of withdrawal, please contact us within the applicable withdrawal period.

Unless otherwise agreed or required by law, the customer is responsible for the direct cost of returning the products.

Products should be handled only to the extent reasonably necessary to determine their nature, characteristics and function. Handling beyond this may affect the amount eligible for refund in accordance with applicable law.

Please see our Shipping & Returns page for further information and return instructions.

7. DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS

If you receive a damaged, incorrect or defective product, please contact us at info@renewseoul.com as soon as possible.

Please include your order number and, where relevant, photographs showing the issue.

Your statutory rights regarding defective goods and complaints are not limited by these Terms & Conditions.

8. PRODUCT INFORMAITON

We aim to provide accurate and up-to-date product descriptions, ingredient information, images and other information on our website.

Packaging, formulations and ingredient lists may occasionally be updated by manufacturers. Customers should therefore check the information provided on the physical product before use, particularly if they have known allergies or sensitivities.

Product images are intended to represent the products as accurately as possible, although colours and packaging may appear slightly different depending on screen settings or manufacturer updates.

9. SHINCARE INFORMATION

Information provided by Renew Seoul regarding skincare, ingredients, routines and product selection is intended for general informational purposes.

Individual skin responses can vary. Our content should not be considered medical advice, diagnosis or treatment.

If you have a medical skin condition, known allergies or concerns about using a particular ingredient or product, we recommend consulting an appropriate healthcare professional.

10. PROMOTIONS & DISCOUNT CODES

Promotional offers and discount codes may be subject to separate conditions, including validity periods, minimum purchase amounts or product exclusions.

Unless otherwise stated, discount codes cannot be combined.

We reserve the right to withdraw or correct a promotion where there has been an obvious error, misuse or technical issue, subject to applicable law.

11. PERSONAL DATA

We process personal data in accordance with applicable privacy and data protection legislation.

For information about what information we collect, why we collect it and how it is used, please see our Privacy Policy.

12. INTELLECTUAL PROPERTY

The Renew Seoul name, branding, website design, original photography, graphics, written content and other original materials on this website belong to Renew Seoul AS or are used with permission from the relevant rights holder.

Such materials may not be reproduced, distributed or used for commercial purposes without prior permission, except where permitted by law.

13. DELAYS & UNAVAILABLE PRODUCTS

If an ordered product becomes unavailable or delivery is significantly delayed, we will contact you as soon as reasonably possible.

Your rights in the event of delayed or failed delivery are governed by applicable Norwegian consumer law.

14. COMPLAINTS & DISPUTES

If you have a complaint regarding an order or product, please contact us first at info@renewseoul.com so that we can try to resolve the matter.

If we are unable to resolve a consumer dispute directly, the matter may be referred to the relevant Norwegian consumer dispute resolution body in accordance with applicable law.

These Terms & Conditions are governed by Norwegian law.

15. CHANGES TO THESE TERMS

We may update these Terms & Conditions when necessary to reflect changes to our business, services or applicable legislation.

The terms applicable to your purchase are those in effect at the time the order is placed.

Last updated: [15/10/2026]