Shipping policy

We want your Renew Seoul order to arrive safely, simply and without surprises.

All orders are packed and shipped from our storage in Oslo, Norway.

SHIPPING

We currently ship within Norway.

Orders are normally prepared for dispatch within [3–5 business days]. Once your order has been shipped, you will receive a confirmation with tracking information where available.

Shipping fee: [69 NOK]
Free shipping: Orders over [600 NOK]

Delivery times may vary depending on your location and the selected delivery method.

RETURNS & RIGHT OF WITHDRAWAL

Changed your mind? You have the right to withdraw from an online purchase within 14 days of receiving your order, in accordance with Norwegian consumer law.

To request a return, please contact us at info@renewseoul.com before sending your order back.

Products should be returned in their original condition. For skincare and cosmetic products, please avoid opening or using a product if you intend to return it.

Unless otherwise agreed, the customer is responsible for the direct cost of return shipping.

Once we receive and review your return, we will process the applicable refund using the original payment method.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at info@renewseoul.com.

Please include your order number and photos of the product and packaging where relevant, so we can help resolve the issue quickly.

QUESTIONS?

Not sure about your delivery or return?