FAQ
Are your products compliant with European and Norwegian regulations?
Yes. The products offered by Renew Seoul are selected for sale in accordance with applicable Norwegian and EU/EEA cosmetics regulations. Where required, products are notified through the EU Cosmetic Products Notification Portal (CPNP).
Where do you ship from?
All Renew Seoul orders are packed and shipped directly from our storage in Oslo, Norway.
That means no international shipping if you reside in Norway, customs handling or unexpected import fees for you.
Are your products authentic?
Yes. Authenticity is essential to us. We source our products through established and verified supply channels and only sell genuine products from the brands we carry.
How do I know which products are right for my skin?
That's exactly why we created Renew Seoul.
Instead of leaving you with endless products to choose from, we organise our selection around skin needs and routines to help you understand what each product does, where it belongs in your routine, and whether you actually need it.
Do I need a 10-step Korean skincare routine?
Not at all.
We believe good skincare is about choosing the right products for your skin — not using as many products as possible. Start with the essentials and add targeted steps only when your skin needs them.
What if I have sensitive skin?
Every skin is different. We recommend checking the product information and ingredient list before use and patch testing new products, particularly if your skin is sensitive.
If irritation occurs, discontinue use. If you have a known allergy or medical skin condition, consult an appropriate healthcare professional before introducing new products.