Privacy policy

At Renew Seoul AS, we take your privacy seriously.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Renew Seoul.

1. WHO WE ARE

Renew Seoul AS
Organisation number: 937767560
Address: Gunnar Schjelderups vei 11N, 0485 Oslo, Norway
Email: info@renewseoul.com

Renew Seoul AS is responsible for the processing of personal data described in this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment and transaction information

  • Customer service correspondence

  • Information you voluntarily provide to us

  • Technical information about how you use our website, such as device, browser and website activity

  • Marketing preferences and newsletter subscriptions

We only collect information that is relevant to operating our store, fulfilling your orders, providing customer service and improving our services.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and deliver your orders
Including payment processing, order confirmation, shipping, returns and refunds.

Provide customer service
Including responding to questions, requests, complaints and product-related enquiries.

Operate and improve our website
Including understanding how customers use our website and improving the shopping experience.

Meet legal and accounting obligations
Certain transaction and accounting information must be retained where required by Norwegian law.

Communicate with you about marketing
Where you have provided the necessary consent, we may send you newsletters, product updates, skincare content, launches and promotional offers.

You can unsubscribe from marketing communications at any time.

4. LEGAL BASIS FOR PROCESSING

We process personal data only when we have a valid legal basis under applicable data protection law.

Depending on the situation, this may include:

  • Processing necessary to fulfil our contract with you, such as processing and delivering an order

  • Processing necessary to comply with legal obligations

  • Our legitimate interests in operating and improving Renew Seoul, where those interests do not override your privacy rights

  • Your consent, where consent is required, such as for certain marketing or cookie-related activities

Where processing is based on consent, you may withdraw your consent at any time.

5. PAYMENTS

Payments are processed through the payment methods and payment providers available at checkout.

Renew Seoul does not need to store your complete payment card details where payment information is processed directly by our payment provider.

Our payment providers may process personal information in accordance with their own privacy policies.

Payment providers: Mastercard, Visa, Klarna Vipps, MobilePay, AmericanExpress, ApplePay, GooglePay

6.SHIPPING

To deliver your order, we may share necessary information such as your name, delivery address, telephone number and email address with our shipping and logistics providers.

Shipping provider: Posten

We only share the information reasonably necessary to fullfil and deliver your order.

7. SERVICE PROVIDERS

We may use trusted third-party providers to help us operate Renew Seoul, including providers for:

  • Website hosting and e-commerce

  • Payment processing

  • Shipping and logistics

  • Accounting

  • Email and marketing

  • Analytics

  • Customer service

  • IT and website functionality

These providers may process personal data on our behalf or as independent data controllers, depending on the service they provide.

Where required, we enter into appropriate data processing agreements and safeguards with providers that process personal information on our behalf.

8. COOKIES & ANALYTICS

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support marketing activities.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics or marketing cookies, may require your consent before they are used.

Where consent is required, you can choose whether to accept these cookies and can later change or withdraw your consent.

More information can be found in our Cookie Policy / Cookie Settings.

9. MARKETING

If you subscribe to our newsletter or otherwise consent to receiving marketing from Renew Seoul, we may use your contact information to send you relevant updates, product launches, skincare content and offers.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary communications relating to an order you have placed.

10. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as necessary for the purpose for which it was collected or where we are legally required to retain it.

For example, certain order, transaction and accounting information may need to be retained for the period required under Norwegian accounting and tax legislation.

Other information will be deleted or anonymized when it is no longer necessary.

11. YOUR RIGHTS

Under applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Request restriction of certain processing

  • Object to certain processing

  • Request transfer of your information where applicable

  • Withdraw consent where processing is based on consent

These rights may be subject to certain legal limitations.

To exercise your rights, please contact us at info@renewseoul.com.

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe your personal data has been processed unlawfully.

12. INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process personal information outside Norway or the European Economic Area (EEA).

Where this occurs, we will use appropriate safeguards required under applicable data protection law to protect your information.

13. SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service or method of electronic storage can guarantee absolute security.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, technology, providers or legal obligations change.

The latest version will always be available on our website.

Last updated: 21/09/2026

CONTACT US

If you have questions about this Privacy Policy or how Renew Seoul handles your personal information, please contact:

Renew Seoul AS
Email: info@renewseoul.com
Address: Gunnar Schjelderups vei 11N, Oslo, Norway